This privacy policy applies between you, the User of this Website and Romsley Fibre Limited, the owner and provider of this Website.

Romsley Fibre Limited takes the privacy of your information very seriously.

This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.


1. Definitions and interpretation

a.        In this privacy policy, the following definitions are used:


collectively all information that you submit to Romsley Fibre via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;


a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;


the General Data Protection Regulation (EU) 2016/679;

Romsley Fibre,  
 or us

Romsley Fibre Limited of Dayhouse Farm, Old House Lane, Romsley, Halesowen, West Midlands, B62 0EX;  

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website and is not either (i) employed by Romsley Fibre and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Romsley Fibre and accessing the Website in connection with the provision of such services; and


the website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.


a subsidiary of British Telecommunications plc of 81 Newgate Street, London, EC1A 7AJ;


the Department for Digital, Culture, Media & Sport of 100 Parliament Street, London, SW1A 2BQ;

Superfast Worcestershire

a department of Worcestershire County Council of County Hall, Spetchley Road, Worcester, WR5 2NP;


Formagrid, Inc. of 799 Market St, Floor 8, San Francisco, CA 94103, United States of America, doing business as Airtable;


The Rocket Science Group LLC d/b/a MailChimp of 675 Ponce De Leon Ave NE, Suite 5000

Atlanta, Georgia 30308;


b.      In this privacy policy, unless the context requires a different interpretation:

                                                              i.      The singular includes the plural and vice versa

                                                            ii.      References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy

                                                          iii.      A reference to a person includes firms, companies, government entities, trusts and partnerships

                                                          iv.      “including” is understood to mean “including without limitation”

                                                            v.      Reference to any statutory provision includes any modification or amendment of it

                                                          vi.      The headings and subheadings do not form part of this privacy policy


2. Scope of this privacy policy

a.       This privacy policy applies only to the actions of Romsley Fibre and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

b.      For purposes of the applicable Data Protection Laws, Romsley Fibre is the "data controller". This means that Romsley Fibre determines the purposes for which, and the manner in which, your Data is processed.

3. Data collected

a.       We may collect the following Data, which includes personal Data, from you:

                                                              i.      name

                                                            ii.      contact Information such as email addresses and telephone numbers

                                                          iii.      address Information

                                                          iv.      business entity Information

in each case, in accordance with this privacy policy.

4. How we collect Data

a.       We collect Data in the following ways:

                                                              i.      Data is given to us by you

                                                            ii.      Data is collected automatically

5. Data that is given to us by you

a.       Romsley Fibre will collect your Data in a number of ways, for example:

                                                              i.      When you contact us through the Website, by telephone, post, email or through any other means

                                                            ii.      When you elect to receive marketing communications from us

                                                          iii.      When you complete registration of interest forms

In each case, in accordance with this privacy policy.

6. Data that is collected automatically

a.       To the extent that you access the Website, we will collect your Data automatically, for example:

                                                              i.                we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

                                                            ii.      we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

7. Our use of Data

a.       Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

                                                              i.      internal record keeping

                                                            ii.      improvement of our products / services

                                                          iii.      transmission by email of marketing materials that may be of interest to you

In each case, in accordance with this privacy policy.

b.      We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

c.       For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

                                                              i.      Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

                                                            ii.      For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

                                                          iii.      If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

8. Who we share Data with

a.       We may share your Data with the following groups of people for the following reasons:

                                                              i.      our employees, agents and/or professional advisors – for internal record and statistic keeping and to allow the roll out of broadband infrastructure

                                                            ii.      third party service providers who provide services to us which require the processing of personal data - to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly, to allow the roll out of broadband infrastructure roll outs and to store collected user information in a secure way

                                                          iii.      Openreach – to confirm Data collected is legitimate and to enable Openreach to build broadband infrastructure

                                                          iv.      DCMS – to confirm Data collected is legitimate and to issue funding vouchers to Openreach

                                                            v.      Superfast Worcestershire – to compile broadband roll out statistics and ensure Data/roll out registrations are legitimate

                                                          vi.      Airtable – to store Data in a safe and secure way in accordance with Data Protection Laws

                                                        vii.      Mailchimp – to facilitate sending of Romsley Fibre marketing material, such as newsletters, if you opt-in, and to send you crucial updates regarding any registrations of interest made

in each case, in accordance with this privacy policy.

9. Keeping Data secure

a.       We will use technical and organisational measures to safeguard your Data, for example:

                                                              i.      we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:

b.      If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

c.       Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see

10. Data Retention

a.       Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

b.      Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

11. Your rights

a.       You have the following rights in relation to your Data:

                                                              i.      Right to access - the right to request:

1.      copies of the information we hold about you at any time

2.      that we modify, update or delete such information.

                                                            ii.      Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

                                                          iii.      Right to erase - the right to request that we delete or remove your Data from our systems.

                                                          iv.      Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

                                                            v.      Right to data portability - the right to request that we move, copy or transfer your Data.

                                                          vi.      Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

b.      If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

c.       To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address:

d.      If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at

e.       It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

12. Links to other websites

a.       This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

13. Change of business ownership and control

a.       Romsley Fibre may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Romsley Fibre. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

b.      We may also disclose Data to a prospective purchaser of our business or any part of it.

c.       In the above instances, we will take steps with the aim of ensuring your privacy is protected.

14. Cookies

a.       This Website may place and access certain Cookies on your computer.  Romsley Fibre uses Cookies to improve your experience of using the Website.  Romsley Fibre has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

b.      All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

c.       Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Romsley Fibre to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

d.      You can find a list of Cookies that we use in the Cookies Schedule.

e.       You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

f.        You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

g.      It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

h.      For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.

15. General

a.       You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

b.      If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

c.       Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

d.      This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

16. Changes to this privacy policy

a.       Romsley Fibre reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Romsley Fibre by email at


Cookies Schedule

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

·         Strictly necessary cookies - These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these, cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

·         Third party cookies – These cookies are stored from other websites (from a provider such as Airtable) and are needed to ensure features like our registration form can function correctly. Without these, we could not accept registrations.